Returns & Refunds
Return and Refund Policy
Our standards for perishable artisanal pickles and mukhwas, and how we handle transit damage, incorrect items and refunds with care and fairness.
Resolution
Reporting damage or incorrect items
01
Report within the delivery window
Contact our support team within the established delivery window with your order number and clear photos of any transit damage or incorrect items.
02
Review and confirm
We check your report against the food-safety standards for perishable items and confirm the details of the damaged or incorrect product.
03
Receive a replacement or refund
Once confirmed, we arrange a prompt replacement or process your refund through our customer support team.